I agree with you all that the Hyundai service centres like Orion and Safdarjung are totally unprofessional. I have been servicing my car for the last four years from MGF Hyundai, Delhi. Last time I wanted to try Gurgaon. I went to orion. After servicing, in a few days the car was not running smooth in lower gears. I took it back to them and after checking it he made some resetting with a multimeter like instrument. He couldn’t expalain what the problem was. He didn’t even check drive the car and told me that everything was ok now. But still I had the same problem. Then I took my car to Safdarjung Udyog vihar. First of all there is no place for the cars inside the work shop. The technician told me that the problem was in the sparg plug and told me that he has to change all the spark plugs and lead no. four to the plug. I asked him whether changing only the spark plugs affected by short ciruit will suffice. No explanation. Pay and come and I will do the job. When I went to pay, it took me twenty minutes to just make a job card printed and make the payment. After payment he left me in the lurch and told me you can take the car now. But it is so cramped that I had to wait for another half hour just to take my car out as the way out was blocked by other cars coming in and parked in the way. Any way the problem was solved.

Due to my bad luck, on my way one lorry hit and ran my car in the corner while I was making a right turn. I took the car to delhi for repairs, but they wanted the RC, Licence & Insurance policy in original. The next day I took the car for body shop to safdarjung. The body shop person was polite, but told me that I have to pay the amount and then get it reimbursed from the insurance company as they do not have a tie up with the insurance. But the rates of the items he told me for replacement were very high when compared to the Delhi rates.

Then I took the car to Orion for body shop. The representative disturbed the damaged location while estimating the cost of replacement & repairs, that I was now not able to close the backside door. He coolly told me keep it like that there is no problem. He was not sure when the surveyor will come and was not ready to give me a time frame of return of the repaired car. It was totally an unprofessional service and now I have left it in the delhi service centre. I do not know about superon hyundai in g gurgaon.

I go not understand why Hyundai who is supposed to be very selective of its dealers and service providers is not establishing any good service outlet in gurgaon eventhough the no. of hyundai cars are growing at a very high rate in the north.

if u have trust to my word come us our hyundai dearship at gurgaon (superon hyundai)

devindra pandey
9971392729

Any suggessions on Hyundai Service in Delhi?

I also had a pathetic experience With Safdarjang Hundai today (18-09-2008). I spoke to one of the Service Advisor@ the work shop in advance regarding the approximate time & Cost involved for the Second Free Service of my Vehicle. i was given a rosy picture however they are the most unprofessional people in the industry. They kept my vehicle for two days and when i finally reached to the site …i was shocked to see the condition of my car.. it was badly stained and a Bill of Rs/ 2000 was ready for me. i would request you folks to share the contact info with me where i can go ahead and register my feedback… looks like these people do not entertain Insurance claim for any body.. i was also told the same story ….

Let me know, have you guys be able to conatact Hyundai people to complain against these workshops which does not care about customers at all.. ?

U made my article a success… my intention is to get these people on the right track.. who think themselves as a company (Hyundai) rather than just a customer care guy… I want to teach the Safdarjang Hyundai guys the customers are not fools… i will keep on writing about them until and unless Hyundai sees this article….

So.. a humble request to the viewers of this article… PLEASE PLEASE PLEASE if you are looking to get your vehicle services or repaired or planning to file an insurance claim…. AVOID SAFDARJANG HYUNDAI at UDYOG VIHAR GURGAON and do write down your experience with them either good or bad…